Privacy policy.

About this policy

Climate Group Air Conditioning Pty Ltd (ABN 31 606 823 134) respects your privacy and is committed to protecting the personal information it collects and holds. This Privacy Policy explains how we handle personal information collected through this website, in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). In this policy, references to we, us and our mean Climate Group.

The personal information we collect

When you contact us through our enquiry form, or by email or phone, we may collect your name, email address, phone number, company or business name, and any details you choose to include in your message.

When you use this website, we automatically collect limited technical and usage information through analytics — such as the pages you view, the type of device and browser you use, your approximate location (derived from your IP address), and how you arrived at the site. This is collected using cookies and similar technologies (see Cookies and analytics below).

We do not collect sensitive information (such as health, financial or government identifiers) through this website.

How and why we use your information

We use the personal information we collect to:

• respond to and manage your enquiry, and provide the quotes or information you request;
• provide, maintain and improve our services and this website;
• understand how visitors use the site so we can make it better; and
• meet our legal and record-keeping obligations.

We only use your information for the purposes for which it was provided, for related purposes you would reasonably expect, or as otherwise permitted by law.

Cookies and analytics

This website uses Google Analytics to help us understand how the site is used. Google Analytics sets cookies that collect information such as the pages visited and general usage patterns; this information is aggregated and does not identify you personally to us. You can control or delete cookies through your browser settings, and you can opt out of Google Analytics using Google’s browser opt-out add-on. For more information on how Google handles data, see the Google Privacy Policy.

When we disclose your information

We do not sell your personal information. We may share it with trusted third-party service providers who help us operate this website and communicate with you, including:

• our online form provider, which delivers enquiry submissions to us;
• Google Analytics, for website analytics; and
• our website hosting provider.

Some of these providers, and the servers they use, are located overseas, including in the United States. Where we disclose information overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles. We may also disclose personal information where required or authorised by law.

How we store and protect your information

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Information submitted through this website is transmitted over an encrypted (HTTPS) connection. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

How long we keep your information

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to delete or de-identify it.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, contact us using the details below and we will respond within a reasonable period. There is generally no charge to make a request, though we may charge a reasonable fee for access in some circumstances.

Making a complaint

If you have a concern about how we have handled your personal information, please contact us first using the details below and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown above.